As of 1 April 2021, Gold Reef City Theme Park tickets are not for sale at the entrance to the Theme Park, only online tickets are available. If you have not pre-booked your Theme Park tickets online, you will not be allowed entry into the precinct. We have provided a step-by-step guide below for those not so tech-savvy.

Theme Park Tickets must be booked online by selecting the book now button and following the steps set out below,

1. Select the category that best suits you,
   • If you are not a Gold Reef City Rewards cardholder then please select General Admission Tickets,
   • Gold Reef City Rewards cardholders please select the category that matches your Rewards card,
     • Gold Reef City Rewards cardholders will then be asked to insert their Rewards card number along with the Casino ID prefix.
2. Select the date that you would like to visit.
3. Select the number of tickets that you would like to purchase,
   • You can increase the number of tickets that you would like to purchase by clicking on the + button,
   • You can decrease the number of tickets by selecting the – button,
4. Click the ADD TO CART button once you are happy with the date and number of tickets selected.
5. Click on the CHECKOUT button to verify that you are happy with all the information regarding your ticket purchase on the CART page.

Checkout Page

6. Complete the necessary information on the Checkout Page,
   • Select the Delivery Method by clicking on the SELECT drop-down and choosing “Email Confirmation” or “SMS Confirmation”,
   • Fill on your First Name in the First Name block,
   • Fill in your Last Name in the Last Name block,
   • Fill in your Cell-phone Number in the Mobile block,
   • Fill in your Email Address in the Email Address block.
7. If you accept and agree to the Terms and Conditions please select the square box to confirm this.
8. If you would like to know about our promotions and special offers, please select the box to Opt-in for Marketing Communication.
9. Click on the MAKE PAYMENT button after you have completed all the required information and accepted the Terms & Conditions.

TSOGO SUN GAMING Payment Page

10. Under the Card Number insert your 16 digit card number that can be found on the front of your bank card.
11. Next to the Expiry Date Month block select the Month that your card will be expiring – this can also be found on the front of your bank card.
12. Next to the Expiry Date Year block select the Year that your card will be expiring – this can also be found on the front of your bank card.
13. In the Card Security Code block, enter your 3 or 4 digit CVV number that can be found on the front or back of your bank card,
    • 3 Digits are for VISA®, MasterCard®, and Discover® cards,
    • 4 Digits are for American Express® branded credit or debit cards.
14. In the Name on Card, block insert the Name of the cardholder – this can be found on the bottom left on the front of the card. Eg, MR STORM TAYLOR,
    • Do not put in Mastercard, American Express, or any other name other than the name of the cardholder.

Once you have inserted all the necessary information you can click on the Submit button.
Depending on your bank and the account type you will be required to complete the OTP security step as taken through below.

One Time Pin (OTP)

Once you have completed the form and clicked on the Submit button on the Tsogo Sun Gaming Payment Page, you will either,

1. Get an SMS with a number that you will need to insert into the website,
2. Get a notification to approve the transaction.

Successful Transactions

If your transaction is successful, the money will be deducted from your account and you will be redirected to a Success page. On this page, you can find your booking reference number.

You will also receive a booking reference number through either the email address or SMS number that you provided when filling out the necessary information on the Checkout Page on point 6.

Keep your booking reference number safe as you will need it when visiting the Theme Park. You will not be allowed into the premises if you do not show proof of the SMS or email at the entrance to the Theme Park!

Unsuccessful Transactions

If you have NOT received a booking reference number or money has not been deducted from your account, please refer to the below Frequently Asked Questions and Errors that will assist in getting the transaction completed.